Cortland Memorial Hospital, Inc.

PFI # 0158

Complaints:

Complaint Information: 1998
   
Complaint Investigations Completed 8
Complaints with Statements of Deficiencies (SOD) Issued 3
% of Complaints with SODs Issued 38%
Regional % of Complaints with SODs Issued: 36.7%

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
3/30/98 405.2(b) Governing Body – Organization & Operation 6/30/98
  405.2(f) Governing Body – Care of Patients  
  405.4(a) Medical Staff – Medical Staff Accountability  
  405.5(a) Nursing Services – Organization and Staffing  
  405.5(b) Nursing Services – Delivery of Services  
  405.6(a) Quality Assurance – QA Committee  
  405.8 Incident Reporting  
9/10/98 405.6(a) Quality Assurance – QA Committee 11/5/98
  405.7(b) Patients’ Rights – Hospital Responsibilities  
  405.10(a) Medical Records – General Requirements  
11/4/98 405.5(b) Nursing Services – Delivery of Services 12/2/98
  405.6(a) Quality Assurance – QA Committee  

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
3/5/98 Focused None  
       
       
       
       

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
2/4/98 405.2(b) Governing Body – Organization & Operation 4/9/98
  405.2(f) Governing Body – Care of Patients  
  405.4(a) Medical Staff – Medical Staff Accountability  
  405.5(a) Nursing Services – Organization and Staffing  
  405.5(b) Nursing Services – Delivery of Services  
  405.6(a) Quality Assurance – QA Committee  
9/14/98 405.2(b) Governing Body – Organization & Operation 2/10/99
  405.2(f) Governing Body – Care of Patients  
  405.4(a) Medical Staff – Medical Staff Accountability  
  405.4(c) Medical Staff – Medical Staff Bylaws  
  405.5(b) Nursing Services – Delivery of Services  
  405.6(a) Quality Assurance – QA Committee  
  405.8 Incident Reporting  
  405.10(a) Medical Records – General Requirements  
  405.10(b) Medical Records – Content  
  405.12(a) Surgical Services – Organization & Direction  
  405.13(b) Anesthesia Services – Operation/Service Delivery  
  405.15(a) Radiology/Nuclear Medicine – General Provisions  
  405.19(d) Emergency Services – Staffing