PFI #0208

CHILDREN'S HOSPITAL

Complaints:

Complaint Information: 1999
Complaint Investigations Completed 7
Complaints with Statements of Deficiencies (SOD) Issued 3
% of Complaints with SODs Issued 42%
Regional % of Complaints with SODs Issued: 38.7 %

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited Areas Cited Date Plan of

Correction Accepted
6/11/99 405.6 Quality Assurance 10/25/99
6/11/99 405.5 Nursing Services Delivery of Services 10/25/99
6/11/99 405.4 Medical Staff Accountability 10/25/99
4/29/99 405.11 Infection Control Control of Infections and Communicable Disease 5/17/99
1/7/99 405.5 Nursing Services Delivery of Services 1/21/99
1/7/99 405.5 Nursing Services -Delivery of Services 1/21/99
1/7/99 405.5 Nursing Services -Delivery of Services 1/21/99